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Frequently Asked Questions

 ​​​Access My Utilities Customer Portal​
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​Visit Reading Your Bill.  If you need further assistance, please call our office at 916-875-5555 and a customer service representative will be happy to assist you.

​Visit Billing Inserts.

​Once you have registered your utility account for paperless billing, in My Utilities​, you can view the previous 2 years of utility bills.  When your utility account bills again, you will receive an e-mail advising you that your new bill is ready to view.  

​This should occur approximately 8 weeks after your most recent bi-monthly bill or 4 weeks after your most recent monthly bill.

​Upon request, you can choose to receive your consolidated utility bill monthly. If you choose to receive a monthly paperless bill, there is no fee for this option. If you choose to receive a monthly paper bill, there will be a fee of 42 cents per month that appears on your monthly bill. 

This covers the cost of the additional paper and postage. If you are interested in receiving your consolidated utility bill monthly, please visit our Monthly Billing Options webpage or contact our office at 916-875-5555 and a customer service representative will be happy to assist you.

Yes! Once you have linked an account to your My Utilities profile, you have the option to "Pay Now" to create a one time payment or set up "Auto Pay" for recurring payments.  These options can be selected using the quick links that are displayed to the right of any page in the portal:

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You must create or update your bank details under Manage Bank Account to process your payments.​

Upon creating your initial profile in My Utilities, you will be directed to the "Manage My Utilities Account(s)" page to enter the account number and associated parcel number that you want to add to your profile.  

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​​You have the option to add or delete accounts by selecting the quick link "My utilities account(s)" option located to the right of most pages in the My Utilities customer portal.

​Select "My utilities account(s)" from the quick links located to the right on most pages in the My Utilities portal.  You will then see the options to either add/link an account, for which you'll need the billing account number and parcel number, or remove an account from your profile.

My Utilities Account(s).PNGLink or Unlink2.PNG

If you've recently requested to reset your password, using the "Forgot Password" link, and have not received a reset password email:

  1. We may have an old email address of file.  Please call our office at 916-875-5555 and a customer service representative can correct your email address and send you a link to reset your password.
  2. Check your junk folder for an email from myprofile@saccounty.net, with a subject line of "Reset password".
  3. If you have requested to reset your password multiple times, make sure you are using the most recent reset emailed link to reset your credentials.​

Please call our office at 916-875-5555 and a customer service representative will be happy to assist you.

​Some e-mail providers will only deliver messages to your inbox if the sender's address is listed in your address book.  Please add cubsmailbox@saccounty.net to your address book to help ensure e-mails are not blocked by a SPAM filter.  

Please contact your internet service provider for information on filter settings.

Your privacy is very important to us. Please click the "Website Policies & Use" link on the bottom of this page.  You will be directed to a new page, where you will need to select the "Privacy Policy" link.

​Visit Paying Your Bill for payment options.

​No. Only one option can be selected.

However, an online version of your bill we be available in the My Utilities customer portal, even if you receive a paper bill.

"View Payments" will show payments that have appeared on invoices for up to 2 years.  Payments will appear within 3 business days after they have posted to your utility account.  

If you need to verify a payment that is not appearing on your paperless billing profile, please call our office at 916-875-5555 and a customer service representative will be happy to assist you.

The My Utiltities customer portal only displays the last 2 years of billing statements.

To view previous statements, please call our office at 916-875-5555 and a customer service representative will be happy to assist you.

When a property is bought or sold in the County of Sacramento, the deed is recorded with the County Assessor's Office. When that recording occurs, we receive the change in ownership information and start all applicable services as of the recording date. 

If you do not receive an opening bill from our office within 2-3 months, please call our office at 916-875-5555 and a customer service representative will be happy to assist you.

​When a property is bought or sold in the County of Sacramento, the deed is recorded with the County Assessor's Office. When that recording occurs, we receive the change in ownership information and will close your account at that time. 

If you do not receive a closing statement from our office within 30 days, please call our office at 916-875-5555 and a customer service representative will be happy to assist you.

Log into My Utilities​.  

For profiles with a single account linked:  From the Account Overview screen, select "View Bill" within the The Bill Period tile or Last Bill Period tile.

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You can view previous bills by selecting "View bill history" from the quick link menu to the right, on most My Utiltities customer portal pages. Most columns are sortable from this view by clicking once on the column name.​

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​Log into My Utilities​.  

Select "My Profile" from the menu bar. Then select Paperless Billing​ from the list of "My Profile" options. From this screen, you can stop and start paperless billing. 

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Doing this will resume your receipt of paper statements but will still allow you to view your history, previous statements, and other information connected to that utility account prior to stopping paperless billing.​

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